DIGITIZATION OF PUBLIC FACILITY SERVICE REPORTS BY THE PUPR DEPARTMENT CIANJUR REGENCY
Keywords:
Community, PUPR, Waterfall, Data, UserAbstract
Public facilities are the most visible and beneficial to the community. Therefore, this research develops an information system to process damage reports submitted by the community, specifically in Cianjur Regency. The Cianjur Regency Public Works and Spatial Planning Department (Pekerjaan umum dan Perumahan rakyat, PUPR) is the object of this research, focusing on road construction. The research method is qualitative, and the system development uses the waterfall method. Data collection was conducted through observation and interviews with the PUPR office to obtain sample data. The research results indicate that, based on the output and workflow of the system, it aligns with the specified design. The system successfully processes data accurately, determines the data to be displayed, responds to user requests, and ensures that all features, tools, and menus function properly
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